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League Manager FAQ

 

Why do I need to verify subs?

LeaguePals Cloud Scoring will begin processing scores as soon as they are available from the scoring system, but there are some cases where bowler information needs to be confirmed prior to processing. 

For instance, if a brand new substitute bowls in a league for the first time or a bowler updates their name on the lanes, because that new bowler name will not be in LeaguePals as of yet, they need to be confirmed.

Please see the Verify Subs help center article for more information on how to process.

Why do I see deleted bowlers under Manage Dues -> Bowler Accounts?
When bowlers are added to a team, they are assigned a membership to the league with a start & end date. A bowler’s membership dates represent their membership activity on teams to track the amount of weeks that bowler will owe.

For example, if a bowler has an active membership starting on week 1, but then has an end date populated after week 3, they will only owe dues for weeks 1-3.

Bowlers can have multiple memberships if they are deleted and re-added to different, or the same team. If a bowler has multiple memberships all being active in at least one week, they will appear on Bowler Accounts for every membership.

Please see the Modify Bowler Dues help center article for more information.

How do I move bowlers to & from the sub list?

Please see the Moving Bowlers help center article for a guide on how to make these updates.

 

 

How do I enter a post bowl?

Please see the Pre/Post Bowls help center article for more information on how to update post bowls.

 

 

How do I enter cash payments?

Online payments are automatically reconciled when a bowler submits, but cash payments do need to be entered into LeaguePals for the accounting to reconcile the cash and online payments together.

Please see the Mass Cash Payments help center article for more information on how to enter cash payments

 

How are online payments entered?

Online payments are automatically reconciled when a bowler submits. That reconciliation will include any cash that has been entered at the time of submission as well.

 

Why does my Payment Schedule not match my Lane Schedule?
A league’s payment weeks can, but do not have to match its bowling weeks. The payment schedule and lane schedule are independent of each other to allow for customizability, so both can be updated to match each other or any other schedule needed.

Please see the Edit Payment Schedule help center article for more information on how to update the payment weeks.

 

Why does the information on the lanes not match what I see in LeaguePals?

When any roster or league changes are made in LeaguePals, it is important to go through the Send Rosters down to the Lanes process. This process ensures recap sheets, lane/monitors, and LeaguePals are all in sync.

Please see the Sending Rosters help center article for more information on how to process.

 


Why are my league scores not updated?
The most common reason league scores have not been updated in LeaguePals as of yet is because there is a pending notification, like Verify Subs, in the Notification Center that needs to be addressed. You will be notified if league information needs to be confirmed in order to 
process, so the best place to check first is the Notification Center for the yellow notifications.

 

Note: If your bowling center’s scoring system is Brunswick Sync, Steltronic, or another scoring system that requires you to “Export Scores” after league ends. This process will need to be completed in order for Cloud Scoring to access the league scores.

 

Why is my league not showing on my front desk computer?

If your center’s scoring system is Brunswick Sync, the most common reason for the league not showing on your front desk computer is because you need to create a product in Sync.

 

See Brunswick help article for additional assistance: https://brunswickbowling.novosolutions.net/default.asp?SID=&Lang=1&id=1816